MatchNBook Expert Terms & Conditions

1. About This Agreement

These Expert Terms & Conditions ("Expert Terms") govern your participation as an Expert on the MatchNBook marketplace. "Expert," "you," and "your" refer to the individual or business offering or performing Services through MatchNBook. MatchNBook provides technology that connects Experts with Customers. Unless a specific listing, order, or agreement expressly states otherwise, MatchNBook does not employ, supervise, or control Experts in performing their Services.

2. Services

"Services" means any lawful job, task, activity, assistance, consultation, professional service, personal service, home service, or other lawful service offered through MatchNBook. Examples include cleaning, handyman work, plumbing, electrical work, HVAC, appliance repair, furniture assembly, renovation, painting, landscaping, tutoring, photography, programming, IT services, consulting, package delivery, food delivery, grocery delivery, pickup and drop-off services, food preparation, and others. This list is not exhaustive. Only Services and Service categories made available or approved by MatchNBook may be offered through the platform. MatchNBook may add, modify, restrict, or remove Service categories at any time.

Where a Service involves transportation or delivery, the Expert may use a transportation method permitted by MatchNBook and applicable law, including walking, bicycle, e-bike, Moped, motorcycle, passenger vehicle or car, van, pickup truck, box truck, or another permitted transportation method, subject to the requirements applicable to that Service and transportation method.

Transportation of passengers for hire is not a permitted Service — see Section 15 (Prohibited Services).

3. MatchNBook Is a Marketplace

MatchNBook is a technology platform that facilitates connections between Experts and Customers. Except where a specific listing, order, or agreement states that MatchNBook — including through its own personnel or contractors — is directly providing a Service, MatchNBook does not perform, supervise, direct, or control the Service. MatchNBook does not guarantee that any Customer, booking, or working environment will be suitable, safe, or as described. A booking made through MatchNBook does not, by itself, imply a warranty, endorsement, or guarantee by MatchNBook of any Customer or Service request.

4. Independent Expert

Unless expressly stated otherwise, you participate on MatchNBook as an independent service provider and are responsible for operating your own business and complying with all legal requirements applicable to your activities. Subject to applicable law and the requirements of the applicable booking, you are responsible for determining whether, when, where, and how you perform accepted Services, including the manner, means, methods, tools, equipment, and personnel used to perform them.

Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between you and MatchNBook. You have no authority to represent, bind, or incur any obligation on behalf of MatchNBook.

You are responsible for your own business expenses, equipment, licences, permits, registrations, insurance, taxes, professional obligations, workplace obligations, and legal compliance. The classification and legal relationship between you and MatchNBook are subject to applicable law and the actual circumstances of the parties' relationship.

5. Contractual Relationships

Your use of MatchNBook involves three relationships: (a) an agreement between you and MatchNBook governing your use of the marketplace platform; (b) a separate agreement between MatchNBook and each Customer governing their use of the platform; and (c) a separate service transaction between you and a Customer for the performance of a Service. MatchNBook facilitates discovery, booking, communication, and payment between Experts and Customers, and may administer refunds, cancellations, and disputes in accordance with its platform policies. MatchNBook does not become the provider of your Service merely because it facilitates discovery, booking, or payment.

6. Accuracy of Information

You must provide accurate, current, complete, and truthful information including your legal name, contact information, service descriptions, qualifications, experience, licences, certifications, insurance, pricing, availability, and business information. You must promptly update information that becomes inaccurate or expires. Providing false credentials or information is a serious violation of these Terms and may result in suspension or termination.

7. Qualifications and Licences

You must be legally authorized and properly qualified to perform every Service you offer or accept through MatchNBook.

You are responsible for obtaining and maintaining all licences, permits, registrations, certifications, professional designations, training, approvals, and other qualifications required by applicable law, a regulatory authority, your insurer, or the nature of the Service.

Where a Service involves transportation or delivery, you are responsible for determining and complying with the legal requirements applicable to the transportation method you use, including any applicable driver or operator licence, vehicle or equipment registration, permit, certification, safety requirement, or other authorization.

You must not offer, accept, or perform regulated work without the authorization required by applicable law. You must not provide false, expired, altered, fraudulent, or misleading qualifications, licences, certificates, registrations, or other documents.

MatchNBook's acceptance of your profile, listing, category, documents, transportation method, or Services does not constitute a determination that you are legally qualified, licensed, certified, insured, or otherwise authorized to perform the Service.

8. Document and Licence Verification

Where MatchNBook requires documents for a Service category, you must provide documents that are genuine, current, complete, and legible.

MatchNBook may review documents through its verification processes and may display a verification status where applicable. Verification is limited to the scope of MatchNBook's verification process and is not legal, regulatory, professional, licensing, insurance, or safety certification, approval, endorsement, or guarantee.

MatchNBook does not guarantee the authenticity, continuing validity, legal sufficiency, applicability, or adequacy of any document or qualification.

You must promptly update or replace documents that expire, are suspended, revoked, cancelled, restricted, or otherwise cease to satisfy applicable requirements.

MatchNBook may suspend, restrict, remove, or prevent access to a Service category where required documents are missing, expired, invalid, unverifiable, or otherwise insufficient under applicable requirements.

9. Category-Specific Legal Notices and Category Control

Certain Service categories may involve elevated legal, regulatory, licensing, insurance, safety, privacy, professional, transportation, or liability risks.

MatchNBook may establish additional requirements for particular categories, including requirements relating to licences, permits, registrations, certifications, insurance, background checks, training, screening, qualifications, experience, transportation methods, vehicles, equipment, or supporting documents.

For Delivery Services or other Services involving transportation, MatchNBook may establish requirements based on the transportation method used, including walking, bicycle, e-bike, Moped, motorcycle, passenger vehicle or car, van, pickup truck, box truck, or another transportation method.

By selecting, offering, or accepting a Service category, you are responsible for determining that you are legally authorized, properly qualified, adequately insured where required, and appropriately equipped to perform that category of Service.

MatchNBook may create, modify, restrict, suspend, or remove Service categories, transportation methods, or category requirements where reasonably necessary for legal, regulatory, safety, insurance, privacy, fraud-prevention, operational, or risk-management reasons.

10. Insurance

You are responsible for obtaining and maintaining all insurance and workplace-safety coverage required by applicable law for your business and Services, including WSIB coverage where legally required.

You are also responsible for determining whether additional insurance is required by your insurer, contract, professional obligations, the Service you perform, the property or equipment involved, or the manner in which you perform the Service.

For any Service involving transportation or delivery, you are responsible for using a legally permitted transportation method and for obtaining and maintaining all licences, registrations, permits, insurance, and other coverage required for that transportation method and the Service being performed.

Transportation methods may include, without limitation, walking, bicycle, e-bike, Moped, motorcycle, passenger vehicle or car, van, pickup truck, box truck, or another permitted transportation method.

For any Service involving a motorcycle, Moped, passenger vehicle, car, van, pickup truck, box truck, or other motor vehicle, you are responsible for obtaining and maintaining all vehicle and business insurance required by applicable law, your insurer, your insurance policy, or the nature of your activity. Depending on the circumstances, this may include commercial, business-use, delivery-use, courier, cargo, or other applicable coverage.

Personal automobile insurance is not a substitute for commercial, business-use, delivery-use, courier, cargo, or other coverage where such coverage is required by applicable law, your insurer, your insurance policy, or the nature of your activity.

For moving, hauling, loading, unloading, carrying, transportation, or delivery-related Services, you are responsible for obtaining and maintaining all insurance and other coverage required for those activities, including coverage applicable to the vehicle, transportation method, goods, cargo, Customer property, workers, and business activities, where required.

Where a Service is performed by walking, bicycle, e-bike, or another transportation method that is not a motor vehicle, you are responsible for determining whether any insurance, registration, licence, safety equipment, or other legal or regulatory requirement applies and for obtaining and maintaining any requirement that applies.

MatchNBook does not provide, purchase, reimburse, or guarantee insurance coverage for Experts, their transportation methods, vehicles, property, equipment, workers, or personal injury or loss unless MatchNBook expressly states otherwise for a particular Service or program.

MatchNBook may establish additional insurance requirements for particular Service categories or transportation methods and may require you to provide proof of insurance before offering or performing Services in that category.

You must provide evidence of required insurance when requested and keep all required insurance current.

MatchNBook's review or acceptance of proof of insurance does not constitute a determination that the coverage is sufficient, valid, applicable, or responsive to any particular claim.

11. Your Responsibility for the Service

You are solely responsible for the Services you provide. You must perform Services with reasonable care and skill, follow applicable laws and professional standards, use appropriate equipment and transportation methods where applicable, take reasonable safety precautions, respect Customer property, and complete accepted bookings responsibly.

For Services involving transportation or delivery, you are responsible for determining whether the transportation method, vehicle, equipment, carrying capacity, storage method, and other resources used are appropriate and legally permitted for the particular Service. You must not accept or perform a Service using a transportation method or equipment that is unsafe, unlawful, unsuitable for the items or Service, or outside your ability to safely perform the Service.

MatchNBook does not supervise your work or determine whether your selected transportation method, vehicle, equipment, or insurance is sufficient for a particular Service.

12. Safety

You must provide Services in a safe and lawful manner. You must not assault, threaten, harass, or stalk anyone; engage in sexual harassment or unwanted sexual conduct; steal or intentionally damage property; perform work while impaired; create unreasonable safety risks; or perform illegal activities. MatchNBook may suspend, restrict, or terminate your account where it reasonably believes you present a safety risk.

13. Customer Property

You must exercise reasonable care when entering or working at a Customer's property. You must not steal, misuse, or intentionally damage property; access areas unrelated to the Service without authorization; copy confidential information; or remove property without authorization. You are responsible for damage caused by your negligence, misconduct, intentional acts, or unlawful conduct.

14. Customer-Provided Booking Information

Customer-provided booking information may not be independently verified by MatchNBook. You are responsible for independently assessing whether you can safely and lawfully perform the requested Service based on the actual circumstances.

You must not perform a Service if you lack a required licence, permit, qualification, authorization, equipment, insurance, transportation method, or other legal or safety requirement.

For Services involving transportation or delivery, you are responsible for assessing whether the actual size, weight, quantity, condition, packaging, destination, route, weather, road conditions, access conditions, required equipment, transportation method, or other material circumstances make the Service safe, lawful, suitable, and within your qualifications and applicable insurance coverage.

If actual conditions materially differ from the booking information, create an unsafe or unlawful situation, exceed your qualifications or authorization, make the selected transportation method unsuitable, or fall outside your insurance coverage, you may decline, cancel, pause, or refuse the Service and should notify MatchNBook where appropriate.

You must not continue performing a Service merely because a Customer requests or instructs you to do so where continuing would violate applicable law, licensing requirements, safety requirements, or applicable insurance requirements.

15. Prohibited Services

MatchNBook may prohibit, restrict, or condition any Service category where it determines that the category presents unacceptable legal, regulatory, licensing, safety, insurance, privacy, fraud, or liability risks.

Prohibited Services include, without limitation:

(a) passenger transportation services where prohibited by MatchNBook;

(b) unlawful delivery, sale, possession, or handling of alcohol;

(c) illegal drugs, controlled substances, weapons, stolen goods, counterfeit goods, or other unlawful items;

(d) sexual services, escort services, or similar prohibited activities;

(e) professional services requiring a licence or authorization that the Expert does not possess;

(f) fraudulent documents, impersonation, identity fraud, or other deceptive services;

(g) academic cheating or completing academic work dishonestly on behalf of another person;

(h) unlawful debt collection, surveillance, harassment, or privacy violations;

(i) unlicensed regulated work;

(j) any Service that violates applicable law or MatchNBook's applicable policies; and

(k) any other Service that MatchNBook designates as prohibited or restricted.

16. Reviews and Ratings

Customers may leave reviews and ratings about your Services. You must not offer, request, or accept payment, discounts, or other incentives in exchange for a review; threaten or pressure a Customer to remove or change a review; condition your performance of a Service on receiving a positive review; retaliate against a Customer because of a negative review; create fake accounts or reviews; or otherwise attempt to manipulate your rating. MatchNBook may investigate, remove, suspend, restrict, or disregard reviews or ratings it reasonably believes to be fraudulent or manipulated, and may take reviews and ratings into account in decisions about your continued participation on the platform.

17. Payments and Payouts

MatchNBook facilitates payment collection from Customers and payout to you through a third-party payment processor. Payouts are generally issued in accordance with MatchNBook's standard payout schedule following completion of the Service, subject to applicable holds, disputes, refunds, chargebacks, verification, fraud review, payment-provider requirements, and other applicable adjustments. You are responsible for any amount attributable to your Service, conduct, failure to perform, fraud, misrepresentation, or breach of these Terms, including related refunds, chargebacks, and payment-processing costs. To the extent permitted by applicable law and the applicable payment processor's rules, MatchNBook may delay a payout, place a reserve or hold on funds, offset such amounts against your current or future payouts, recover a negative balance, deduct refunds or chargebacks, recover payment-processing costs where applicable, and correct a payout made in error.

18. Pricing and Fees

You are responsible for setting your own rates within any applicable platform guidelines. MatchNBook charges a platform fee, calculated as a percentage of the Service price, which is disclosed to you before you accept a booking.

"Service price" means the amount charged to the Customer before applicable taxes, platform fees, and payment-related adjustments. Your payout is the Service price less applicable platform fees and any refunds, chargebacks, payment-provider adjustments, applicable processing costs incurred by MatchNBook, or other adjustments, in each case where legally permitted.

Separately from the platform fee charged per booking, MatchNBook may charge Experts an annual subscription fee for continued access to the platform, plus applicable tax.

The current subscription fee, any free introductory period, the billing frequency, the first billing date, and applicable renewal terms will be disclosed to you before you are charged.

Unless otherwise stated in the applicable subscription terms, the subscription automatically renews for successive annual periods until cancelled. You may cancel the subscription in accordance with the cancellation process made available in the app or platform.

MatchNBook will provide any notices of subscription renewal, material fee changes, or other disclosures required by applicable law and applicable payment-network or payment-provider requirements.

A fee change applies to bookings accepted after the change takes effect, or, for a subscription fee, to billing cycles beginning after the change takes effect, subject to any notice or other requirements imposed by applicable law.

The fee applicable to an already-accepted booking or an already-charged subscription period generally does not change unless the applicable terms expressly permit it.

If a subscription charge fails, MatchNBook may retry the payment method and may restrict access to features or new bookings in accordance with applicable law and the applicable subscription terms after providing any notice required by law.

You remain responsible for your own tax obligations as described in Section 31, except to the extent MatchNBook is legally required to collect or remit a specific tax on your behalf.

MatchNBook may update its fee structure, including the subscription fee amount, with reasonable notice where required by applicable law.

19. Cancellation

This section applies to cancellation, no-show, late arrival, incomplete performance, abandonment of a booking, a Customer's refusal of access, unsafe or materially different conditions, and similar circumstances. If you cancel an accepted booking, fail to show up, or do not complete a Service you accepted, MatchNBook's cancellation policies, as displayed in the app at the relevant time, will apply. Depending on the circumstances, MatchNBook may cancel the booking, refund the Customer, withhold or reduce your payout, charge an applicable cancellation amount, and restrict, suspend, or terminate your account. Repeated or late cancellations, or repeated no-shows, may result in suspension or termination.

20. Background Checks

Where MatchNBook requires a background check for a particular category or program, you must complete the required screening and provide accurate information.

A background check is not an endorsement, certification, guarantee, or representation by MatchNBook regarding your character, qualifications, safety, future conduct, or suitability for any particular Service.

A background check reflects information available through the applicable screening process at the time it is conducted and does not constitute continuous monitoring.

MatchNBook may require additional or updated screening where permitted or required by applicable law or applicable category requirements.

Applicable privacy requirements and MatchNBook's Privacy Policy govern the collection, use, retention, and disclosure of screening information.

21. Category and Schedule Acknowledgements

When you select a Service category, transportation method, or accept a category-specific schedule, notice, or requirement, you acknowledge that you have reviewed and understood the requirements applicable to that category, Service, or transportation method.

You represent that you are legally authorized, properly qualified, adequately insured where required, and appropriately equipped to offer and perform the applicable Service and that you will maintain those requirements throughout your participation.

Where you select or use a transportation method for a Service, you acknowledge that you are responsible for determining whether that transportation method is legally permitted, suitable for the Service, appropriately equipped, and supported by any required licence, registration, permit, insurance, or other requirement.

You must not offer or perform a Service if you are no longer legally authorized, properly qualified, adequately insured where required, or appropriately equipped to do so.

MatchNBook may record your acceptance of applicable terms, schedules, notices, transportation requirements, and category requirements, including the applicable version, category, date, and time.

22. Subcontracting and Assigned Workers

You must not subcontract, assign, or delegate a Service to another person unless permitted by MatchNBook and applicable law.

Where MatchNBook permits an assigned worker, subcontractor, or other person to perform a Service on your behalf, that person must satisfy all applicable MatchNBook and legal requirements, including any required licences, permits, registrations, certifications, background checks, insurance, training, and qualifications.

You remain responsible, to the maximum extent permitted by applicable law, for the Services performed by your approved workers, subcontractors, or other persons acting on your behalf.

23. Account Security

You are responsible for maintaining the security of your MatchNBook account, including your password, authentication credentials, phone number, email address, and any device or session used to access your account. You must not share your account or allow another person to operate it, except as expressly permitted for company-type Experts assigning workers under Section 25. You must notify MatchNBook immediately if you become aware of any unauthorized access to or use of your account.

24. Suspension and Termination

MatchNBook may suspend, restrict, deactivate, or terminate your account, category access, listing, or booking privileges for breach of these Terms; fraud; safety concerns; illegal activity; inaccurate, false, fraudulent, expired, suspended, revoked, or missing documents; failure to maintain required licences, permits, registrations, qualifications, or insurance; payment or chargeback risk; regulatory requirements; abuse of the platform; security concerns; material misconduct; risk to MatchNBook, Customers, Experts, workers, or third parties; or other legitimate operational reasons, in each case subject to applicable law.

Where applicable law, including the Digital Platform Workers' Rights Act, requires MatchNBook to provide written reasons, advance notice, or other procedural protections before removing or restricting a worker's access to the platform, MatchNBook will comply with those requirements.

Where a removal or restriction is subject to a statutory notice period, MatchNBook will provide the notice required by applicable law unless a lawful exception applies.

Where immediate action is legally permitted and reasonably necessary to address an immediate public-safety, fraud, security, legal, regulatory, or other material risk, MatchNBook may take immediate action without waiting for the applicable notice period, to the extent permitted by law.

Where required by applicable law, MatchNBook will provide a written explanation of the reason for removal or deactivation and any other information or notice required by law.

Nothing in these Terms is intended to waive, reduce, or restrict any mandatory rights or protections applicable to Experts or digital platform workers.

You may close your account at any time by contacting support. Termination does not affect obligations or liabilities accrued before termination, including payment obligations, confidentiality obligations, indemnification obligations, and other provisions that by their nature should survive termination.

25. Company and Worker Relationships

If you participate as a company, corporation, partnership, or other business entity and use employees, workers, contractors, subcontractors, or other personnel to perform Services, you are responsible for ensuring that those persons satisfy all applicable legal and MatchNBook requirements.

This includes applicable licences, permits, registrations, certifications, qualifications, training, background checks, insurance, and other requirements.

You are responsible for complying with all applicable employment, labour, workplace-safety, payroll, tax, insurance, and WSIB obligations relating to your workers where applicable.

MatchNBook does not employ, supervise, direct, control, or guarantee your workers and does not assume responsibility for your employment, labour, payroll, tax, workplace-safety, or worker-related obligations.

To the maximum extent permitted by applicable law, you remain responsible for the acts and omissions of persons performing Services on your behalf.

26. Customer Personal Information and Non-Solicitation

You may use Customer information provided through MatchNBook only to the extent reasonably necessary to communicate about, arrange, perform, complete, or address issues relating to the applicable Service.

You must take reasonable measures to protect Customer information against unauthorized access, use, disclosure, copying, downloading, retention, loss, or misuse.

You must not sell, disclose, copy, export, create customer lists from, or use Customer information for unrelated commercial purposes or targeted marketing.

You must comply with applicable privacy laws and Canada's anti-spam requirements, including CASL where applicable.

You must securely delete or otherwise dispose of Customer information when it is no longer reasonably required for the Service or a legitimate legal, accounting, insurance, dispute-resolution, or regulatory purpose.

27. Off-Platform Transactions and Circumvention

You must not intentionally circumvent MatchNBook's booking or payment system for the purpose of avoiding applicable platform fees, subscription obligations, or other MatchNBook requirements with respect to a Customer introduced to you through MatchNBook.

This includes requesting or requiring a Customer to pay you outside MatchNBook for a Service that should be processed through the platform; asking a Customer to cancel a booking in order to arrange payment directly; providing a personal payment link, e-transfer instructions, bank details, or requesting cash for the purpose of avoiding applicable MatchNBook fees; directing a Customer to another platform for substantially the same Service for the purpose of avoiding MatchNBook fees; or otherwise completing substantially the same Service outside MatchNBook for the purpose of circumventing applicable platform requirements.

This section does not prevent you from operating an independent business outside MatchNBook with customers who were not introduced to you through the platform, subject to applicable law and any other valid contractual obligations.

Where an Expert intentionally circumvents MatchNBook and MatchNBook incurs an actual loss of platform fees or other recoverable costs as a result, MatchNBook may seek recovery of the amount of the actual loss and any other remedies available under these Terms or applicable law.

MatchNBook may also suspend, restrict, or terminate the Expert's account where permitted by applicable law.

Nothing in this section authorizes MatchNBook to recover an amount that applicable law prohibits it from recovering or to impose a penalty that is unenforceable under applicable law.

28. Expert Representations and Warranties

You represent and warrant on an ongoing basis that:

(a) all information you provide to MatchNBook is truthful, accurate, complete, and current;

(b) you are legally authorized to participate on MatchNBook and to perform each Service you offer or accept;

(c) you are properly qualified to perform each Service you offer or accept;

(d) you hold and will maintain all licences, permits, registrations, certifications, approvals, training, and other qualifications required for your Services;

(e) you hold and will maintain all insurance and workplace-safety coverage required for your Services and activities, including applicable vehicle, commercial, business-use, delivery-use, professional, moving, hauling, cargo, worker, or other coverage where required;

(f) where you use a transportation method or vehicle, that transportation method or vehicle is legally permitted, properly maintained, appropriately equipped, suitable for the applicable Service, and supported by all required licences, registrations, permits, insurance, and other requirements;

(g) you will comply with applicable laws, regulations, professional requirements, transportation requirements, safety requirements, and MatchNBook policies;

(h) you will not misuse Customer information or MatchNBook systems;

(i) you will not intentionally circumvent MatchNBook's booking or payment systems for the purpose of avoiding applicable fees or requirements;

(j) you will not impersonate another person or provide fraudulent, altered, misleading, or invalid documents; and

(k) where you use workers, subcontractors, or other persons to perform Services, those persons satisfy all applicable legal and MatchNBook requirements.

29. Intellectual Property

MatchNBook and its licensors own all right, title, and interest in the MatchNBook name, logo, trademarks, software, app, website, algorithms, databases, and platform technology. Nothing in these Terms grants you any ownership interest in MatchNBook's intellectual property. You represent that you own, or have all necessary rights and licences to submit, any profile photo, business name, Service description, portfolio images, videos, reviews, or other content you provide to MatchNBook. By submitting such content, you grant MatchNBook a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display it in connection with operating and promoting the platform. This licence survives termination of your account to the extent reasonably necessary for MatchNBook to maintain existing platform content, comply with legal requirements, retain records, and resolve disputes.

30. Confidentiality

You must keep confidential any non-public information you obtain about MatchNBook's business, including pricing algorithms, security practices, and non-public platform features, and any Customer information obtained through the platform, and must not disclose or use such information except as necessary to perform a Service or as required by law. This obligation does not apply to information that is publicly available through no fault of yours, was already lawfully known to you before disclosure, is independently developed by you without reference to the confidential information, is lawfully obtained from another source without restriction, or must be disclosed under applicable law.

31. Taxes

You are responsible for determining and remitting all taxes applicable to the income you earn through MatchNBook, including registering for and remitting GST/HST if required by law.

MatchNBook does not determine whether you are carrying on a business, are required to register for GST/HST, or are otherwise subject to any tax obligation, and that determination remains your responsibility.

Where required by applicable law, including Canada's Reporting Rules for Digital Platform Operators under Part XX of the Income Tax Act, MatchNBook may be required to collect, verify, retain, and report information about you and your Services to the Canada Revenue Agency or another government authority.

You agree to provide accurate and current tax and identification information reasonably requested by MatchNBook for these purposes, which may include your legal name, business or entity information, address, jurisdiction of tax residence, and applicable tax identification number or other information required by law.

Depending on your circumstances, a tax identification number may include a Social Insurance Number, Business Number, GST/HST account number, or another identification number required or accepted under applicable law.

If you fail to provide information required for MatchNBook to comply with applicable reporting or verification obligations, MatchNBook may restrict your ability to offer or perform Services to the extent permitted or required by law.

MatchNBook may issue tax information slips, statements, reports, or other information to you and to government authorities as required by applicable law.

You remain responsible for reviewing information provided to you and for fulfilling your own tax filing and payment obligations.

32. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless MatchNBook and its directors, officers, employees, agents, affiliates, and service providers from and against claims, demands, actions, losses, damages, liabilities, penalties, costs, expenses, and reasonable legal fees arising out of or relating to:

(a) Services you offer, accept, attempt, or perform;

(b) your breach of these Terms or applicable law;

(c) your negligence, misconduct, fraud, or unlawful conduct;

(d) personal injury, illness, or death arising from your Services, transportation, conduct, or use of any vehicle, equipment, or transportation method;

(e) property damage, loss, theft, or destruction arising from your Services, transportation, conduct, or use of any vehicle, equipment, or transportation method;

(f) your failure to maintain required licences, permits, qualifications, registrations, insurance, or workplace-safety coverage;

(g) vehicle, moving, hauling, loading, unloading, carrying, transportation, or delivery Services performed by you, including Services performed using walking, bicycle, e-bike, Moped, motorcycle, passenger vehicle or car, van, pickup truck, box truck, or another transportation method;

(h) acts or omissions of your employees, agents, subcontractors, workers, or other persons acting on your behalf;

(i) your misuse of Customer information or MatchNBook systems; or

(j) any other claim arising from your participation as an Expert or your Services.

This indemnification does not apply to the extent a claim is finally determined to have been caused by MatchNBook's own negligence or intentional misconduct, except to the extent otherwise permitted by applicable law.

33. MatchNBook Liability and Limitation of Liability

MatchNBook is a technology marketplace that facilitates connections, booking, communication, and payment between Experts and Customers. Except where MatchNBook expressly states otherwise in a separate written agreement or expressly provides a Service through its own personnel or contractors, MatchNBook does not provide, perform, supervise, direct, control, or guarantee Services offered or performed by Experts.

To the maximum extent permitted by applicable law, MatchNBook is not responsible or liable for any act, omission, negligence, misconduct, fraud, unlawful conduct, failure to perform, or other conduct of an Expert, Customer, worker, subcontractor, or other third party.

This includes, without limitation:

(a) any Service provided, attempted, delayed, cancelled, incomplete, defective, or not provided by an Expert;

(b) personal injury, illness, death, property damage, theft, loss, or other harm arising from or relating to a Service or the acts or omissions of an Expert, Customer, worker, subcontractor, or other third party;

(c) the qualifications, licences, permits, registrations, certifications, insurance, transportation methods, vehicles, equipment, safety practices, professional standards, or legal authorization of an Expert or worker;

(d) the accuracy, completeness, legality, quality, safety, suitability, or reliability of information, documents, credentials, licences, certifications, insurance information, photographs, descriptions, transportation information, or other materials provided by Experts or Customers;

(e) disputes, communications, interactions, representations, agreements, or conduct between Experts and Customers;

(f) a Customer's failure to pay, cancellation, refusal to provide access, conduct, instructions, omissions, or other actions;

(g) any Service involving moving, hauling, loading, unloading, transporting, carrying, handling, or delivery of Customer property, goods, furniture, equipment, or other items, including any loss of, damage to, contamination of, theft of, or delay involving such property or items;

(h) the Expert's choice, operation, maintenance, suitability, legality, capacity, or condition of any transportation method, vehicle, bicycle, e-bike, Moped, motorcycle, passenger vehicle or car, van, pickup truck, box truck, equipment, or other transportation resource used in performing a Service;

(i) an Expert's loss of income, revenue, profits, business opportunities, goodwill, reputation, anticipated bookings, or other economic loss;

(j) any suspension, restriction, deactivation, termination, removal, or modification of an account, listing, Service category, booking, or platform feature carried out in accordance with these Terms, applicable law, or MatchNBook policies;

(k) any failure, interruption, delay, error, security incident, defect, unavailability, or limitation of the MatchNBook platform or any third-party service; or

(l) any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of MatchNBook, your participation as an Expert, your Services, your account, or your interactions with Customers.

To the maximum extent permitted by applicable law, MatchNBook's total aggregate liability arising out of or relating to these Terms, your account, your use of the platform, or your participation as an Expert, regardless of the legal theory on which the claim is based, shall not exceed the total platform fees actually retained by MatchNBook and attributable to your transactions during the twelve (12) months immediately preceding the event giving rise to the claim, or CAD $100, whichever is greater.

MatchNBook does not provide insurance coverage for Experts or Customers and does not guarantee that any Expert's insurance, Customer's insurance, vehicle insurance, business insurance, cargo insurance, or other third-party insurance will respond to a particular claim.

Each Expert is responsible for obtaining and maintaining the insurance required for the Expert's Services, transportation method, vehicle, workers, business, moving, hauling, delivery, and other activities as described in Section 10.

Nothing in these Terms excludes, limits, or waives any liability, right, remedy, or protection that applicable law does not permit to be excluded, limited, or waived. If any limitation, exclusion, or waiver in this section is found to be unenforceable, the limitation, exclusion, or waiver shall apply to the maximum extent permitted by applicable law, and the remaining provisions of this section shall continue in effect.

34. Platform Availability

The MatchNBook platform is provided on an "as available" basis and, to the maximum extent permitted by applicable law, on an "as is" basis, without warranty of any kind. MatchNBook does not guarantee uninterrupted or error-free operation of the platform, that every booking will be successful, that every Customer or Expert is legitimate, that payment will always be successfully processed, or that information on the platform will always be accurate or current.

35. Force Majeure

MatchNBook is not responsible for any failure or delay in performance caused by circumstances beyond its reasonable control, including outages or failures of third-party service providers such as payment processors, cloud hosting, authentication, SMS, email, mapping, or identity and background-check providers, cyberattacks, natural disasters, fire, flood, pandemic, government order, war, or labour disruption.

36. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any provision of these Terms that relates to digital platform work is subject to any mandatory rights, protections, procedures, and remedies provided by applicable law, including the Digital Platform Workers' Rights Act, 2022, where that legislation applies.

Nothing in these Terms is intended to exclude, limit, or waive any mandatory statutory right or protection that cannot lawfully be excluded, limited, or waived.

37. Dispute Resolution

Subject to any mandatory dispute-resolution rights or procedures provided by applicable law, including the Digital Platform Workers' Rights Act, 2022, disputes arising from these Terms or your use of MatchNBook may be brought before a court of competent jurisdiction in Ontario, and the parties attorn to the jurisdiction of those courts to the extent permitted by law.

Nothing in these Terms prevents an Expert or digital platform worker from exercising a mandatory statutory right to bring a complaint, claim, application, or proceeding before a court, tribunal, government authority, or other forum where applicable law provides that right.

MatchNBook will not require an Expert to resolve a dispute outside Ontario where applicable law requires the dispute to be resolved in Ontario.

38. Changes to These Terms

MatchNBook may update these Terms from time to time. If changes are material, MatchNBook will notify you by email or in-app notification. For material changes, MatchNBook may require you to expressly accept the updated Terms before you may continue offering Services on the platform. Your continued use following non-material updates constitutes acceptance of those updates.

39. Electronic Acceptance

You provide express electronic acceptance of these Terms at defined points within the MatchNBook app, including: when you tick the acknowledgement checkbox on this screen at registration or when the Terms are updated; when you tick the acknowledgement for a category-specific service notice when adding a Service category; and when you tick the acknowledgement presented at schedule confirmation for a hired booking. Each acceptance is specific to the Terms, notice, or acknowledgement presented at that time. MatchNBook retains a record of each acceptance, including your Expert account, the applicable Terms or notice version, the related category or booking where applicable, and the date and time of acceptance.

40. Entire Agreement

These Terms, together with the MatchNBook Privacy Policy, any category-specific notices presented when you select a Service category, and any other policy that MatchNBook expressly designates as forming part of these Terms (such as a booking terms, cancellation policy, fee schedule, payment terms, or Prohibited Services Policy), constitute the entire agreement between you and MatchNBook Inc. with respect to your participation as an Expert, and supersede all prior agreements, representations, and understandings. General help articles, FAQs, or other informational content on the MatchNBook website do not form part of these Terms unless expressly designated as such.

41. Notices

MatchNBook may provide routine notices to you by email, in-app notification, or by posting on the platform, and such notices are considered given when sent or posted. For notices of termination or material changes to these Terms, MatchNBook will use reasonable efforts to ensure delivery, including by sending notice through more than one channel, such as email and in-app notification, where practicable. You must keep your contact information current so that you can receive notices.

42. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

43. No Waiver

MatchNBook's failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision.

44. Contact

MatchNBook Inc.
Email: info@matchnbook.ca
Website: matchnbook.ca